Needham Bank to acquire BankProv.

Full Press Release.

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Client Letter.

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FAQs

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Key Dates

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Upcoming Important Documents Arriving by Mail

Personal Banking: Welcome Package
Preview Document
Business Banking: Welcome Package
Preview Document
What to Expect & When Brochure
Preview Document
Personal Banking: OLB Package
Preview Document
Business Banking: OLB Package
Preview Document

Transition Weekend Information

As we prepare to become Needham Bank, please review the key transition dates and what to expect.

Friday, November 7, 2025
For All Clients 

  • Bill Pay is temporarily unavailable as we prepare for the Needham Bank merger. The service will resume Monday, November 17, 2025.

Friday, November 14, 2025
For All Clients

  • All BankProv branches close at 2:00 p.m.
  • Online & Mobile Banking unavailable starting at 5:00 p.m.
  • ATMs available for withdrawals only
  • Last day to make BankProv loan payments

Business Clients

  • Wire and ACH cutoff via Online Banking and API: 3:00 p.m.

Saturday & Sunday, November 15–16, 2025

  • Online & Mobile Banking unavailable
  • Branches closed
  • ATMs available for withdrawals only

Monday, November 17, 2025

  • Log in to Needham Bank Online & Mobile Banking starting at 9:00 a.m.
  • BankProv branches reopen as Needham Bank at 8:30 a.m.

Additional Details for Business Clients

ACH & Wire Clients


General FAQs

The transition to Needham Bank will begin at the close of business on Friday, November 14, 2025. All branches will reopen as Needham Bank on Monday morning, November 17, at 8:30 a.m. We look forward to welcoming you under the Needham Bank name and continuing to provide the same trusted service you know.

For now, there is no impact to your accounts or the way you bank with us. Over time, BankProv clients can expect to benefit from expanded convenience and enhanced offerings.

As we move forward, clients will gain access to a broader range of products and services. Needham Bank offers a wide array of consumer and commercial solutions, including:

For consumers:

  • Free checking with free ATM access
  • Credit score monitoring and money management tools
  • Innovative mortgage options, including a 40-year loan and a first-time homebuyer program
  • Home equity lines of credit and credit cards

For businesses:

  • Commercial mortgage loans, C&I lending, and business lines of credit
  • Expanded capacity for lending—providing us the ability to support larger deals and serve more businesses with tailored financing solutions
  • A new, state-of-the-art treasury management platform

Needham Bank is working closely with us to understand our current offerings and will take the best from both institutions to ensure customers have access to a comprehensive and competitive product set.

To learn more about their current offerings, visit NeedhamBank.com.

All branches will remain open, and regular hours will continue as follows: Monday – Wednesday, 8:30 a.m. – 4:30 p.m.; Thursday – Friday, 8:30 a.m. – 5:00 p.m.; and Saturday, 8:30 a.m. – 12:00 p.m.

If you have any questions, please reach out to your relationship officer or lender directly. You can also contact our Customer Experience team, who will be happy to assist you.

At this time, there is no change to your relationship manager or banker. If any changes occur in the future, we will communicate with you directly to ensure a smooth transition and continued support.

BankProv and Needham Bank share a strong dedication to community involvement, making this acquisition a natural fit. Together, we look forward to continuing—and expanding—our support for local initiatives and organizations

Deposit FAQs

Your account number(s) and routing number will not change at this time. The BankProv routing number will remain in place for one year after the transition. We will provide clear instructions in the future to assist you with this transition.

No, you will not need to open a new account. We will transition your existing accounts and services seamlessly to Needham Bank to ensure continuity and convenience.

Your current checks and debit cards will remain valid and can be used as usual. If any updates are planned, we’ll communicate them clearly and ahead of time to keep you informed.

Please refer to the Welcome Packet(s) that you would have received in October for details on product changes that will occur upon the transition. A copy of this mailing is linked above for your convenience.

Since your account and routing numbers will remain the same, your direct deposits and automatic payments will continue without interruption for one year. There’s no action needed on your part at this time. You will want to update your routing number on your direct deposits within the next year. We will provide more information related to this in the future.

Until the acquisition is complete, your online and mobile banking login credentials and access will remain the same. As we get closer to the completion date, we will communicate any changes well in advance to ensure a smooth transition.

Your cash management services—including wire, ACH, payroll, and software integrations—will continue to operate as normal during the transition. However, business clients who initiate ACH or wire transfers will need to set up a new RSA Token using the Symantec VIP Access app. Instructions for downloading the app and securely providing your new token to the BankProv team will be shared in advance of the transition.

No, you will not be required to sign any new agreements or contracts as part of the acquisition.

Deposits will be insured solely by the FDIC, up to the standard coverage limit of $250,000 per depositor. They will no longer be insured by the Depositors Insurance Fund (DIF) once the transition to Needham Bank is complete.

Lending FAQs

At this time, there is no change to your lender. If any changes occur in the future, we will communicate with you directly to ensure a smooth transition and continued support.

Your current lender is still available to assist you and has full knowledge of your loan history. Please feel free to reach out to them directly with any questions or concerns.

Recurring and future dated loan payments will transition to the new Business Online Banking platform.

Your ACH and wire payment instructions will remain the same at this time. Should any updates be necessary in the future, we will make sure to keep you fully informed.

No, there will be no disruptions in loan servicing during the transition. You can continue to expect the same level of service without interruption.

There will be no changes to the terms of your commercial loan, including interest rate, maturity date, or amortization schedule.

No, you will not be required to sign any new agreements or contracts as part of the acquisition.

Yes—Needham Bank offers a broad range of credit facilities. Their commercial lending solutions include commercial real estate loans, lines of credit, and commercial and industrial loans, providing even more options to support your business needs.


Business Online Banking Security Update

Transitioning from RSA & OOB to Symantec VIP Tokens

As part of the BankProv–Needham Bank acquisition, security token management for Business Online Banking is changing. Follow the instructions below to stay connected.

To maintain secure access and continue processing ACH and Wire transactions, RSA Tokens and Out-of-Band (OOB) authentication will be replaced with Symantec VIP Tokens.
Beginning Monday, November 17, 2025, all Business Online Banking users who originate ACH or Wire transactions will need a Symantec VIP Token. Once complete, tokens will be managed directly through Symantec VIP and no longer by the bank.

Action Required by November 13, 2025

To ensure uninterrupted access after the transition, please complete the steps below:

  1. Download the Symantec VIP Access App to your mobile device.
    iOS Mobile    Android Mobile
  2. Provide Your Credential Information
    Business Online Banking Administrators must submit the following information by November 13, 2025:
    • All Sub-User Login IDs
    • Each user’s Symantec Credential ID

You can provide this information by sending a secure message through online banking or by calling our Customer Service Team at 877-487-2977.

Important Dates & Next Steps

  • November 13, 2025: Deadline to submit credential information.
  • November 17, 2025: All users must begin using Symantec VIP Tokens to process ACH and Wire transactions. RSA SecurID and OOB authentication will no longer function after this date.

If steps are not completed by November 13, your Business Online Banking Administrator will need to contact Needham Bank’s Customer Care Center at 781-444-2100 to regain access once the new token is set up.

For complete setup instructions, please review the Symantec VIP Tokens Guide.

Questions?
Our team is here to help.

Call 877-487-2977 or send us a secure message through online banking.


We’re committed to keeping you informed every step of the way—please check back regularly for the latest updates.