Notice of Change
- When ACH information is incorrect, a Notification of Change (NOC) is sent by the Receiving Bank requesting that future entries contain correct information. ACH Rules require you to make the change within six (6) banking days of receiving the information from the Federal Reserve or before another entry is sent.
- The Receiving Bank warrants that the information they provide to you is correct.
Notification of Change Codes
How to view Notification of Change in Online Banking
1. Navigate to ACH > ACH Activity.
2. Under ACH Returns Report, select your desired date range.
3. Click Search to generate the report.
4. Once the report appears, click Download or View to access it.
5. In your report, scroll to the far right to locate the Return Code and Return Code Description, which explain the reason for the change.
6. Review the NOC Corrected Info, which provides the updated information needed to correct the participant’s details.
The example below shows that the reason for the Notification of Change (NOC) is C02 – Incorrect Routing Number. The correct routing number is 063107513, and this needs to be updated in the system under the ACH Participant.
How to set up an alert for the Notification of Change
1. Navigate to Banking Services > Manage My Alerts > My Alerts.
2. Under My Alerts, click ACH Return Available.
3. Click Add Subscription.
How correct the ACH Participant through your Online Banking Profile
1. Navigate to the ACH dropdown menu, then click on ACH Participants.
2. Click on the pencil icon on the right side of the option you would like to edit.
3. The Participant Details will display in a new window.
4. Change the Routing Number or click Edit Account Details to change the Account Number or Select the Account Type if it needs to be changed from a Checking/Savings/Loan.
5. After you have updated your information, click Save.
Please Note:
- If there is a Recurring Batch with the ACH Participant, then the batch would need to be deleted and created again.
- If the file is uploaded into our system, then the ACH Participant would need to be corrected within the software that created the file.