protecting our community.
Our Commitment to Information Security
We’re dedicated to protecting our customers and our communities from cyber-crime, identity theft and fraud. We have implemented multiple layers of security and fraud controls designed to safeguard your personal information and funds. We also strive to provide you with current scams, trends, and best practices so you can feel protected with the most up-to-date knowledge.
Protecting Yourself and Your Business
Every year, criminals take advantage of innocent taxpayers who are waiting for their tax return. People have lost millions of dollars, as well as, their personal information to tax scams. Scammers use the regular mail, telephone, or email to set up individuals, businesses, payroll and tax professionals. The IRS does not initiate contact with tax payers by email, text messages or social media channels when requesting person or financial information.
Some common red flags to look out for:
- Unusual Payment Requests
- Unexpected Contacts
Please be aware that there are many scams taking advantage of current events. Just know, if we ever reach out to you, we won’t ask for personal or financial information, or access codes through email, text, or unsolicited calls.
Responding to Fraud & Cybercrime
If you believe that an unauthorized transaction(s) has occurred from your Online Banking or bill pay account(s), contact the Bank immediately at 888-806-7768, or email us. In the event that a compromise has occurred, we recommend that you change your password immediately within Online Banking to prevent continued unauthorized transfers or account access.
To report a lost or stolen debit card, contact us immediately at 888-806-7768. After business hours, please call 800-264-5578. For fraud prevention services, please call 866-842-5208. If you are calling regarding fraud from outside of the US, please call 412-552-2697.