We’re committed to protecting our customers and our communities from cyber-crime, identity theft and fraud. That’s why we work to stay up-to-date on current scams, trends, and best practices so you can feel protected with the most up-to-date knowledge. Check out our favorite resources below to help keep you and your business protected.
Protecting Your Business
Stimulus (Economic Impact) Payment Scams
Millions of Americans are in the midst of receiving stimulus payments via direct deposit into their bank accounts or a mailed paper check. Scammers know this and are continuously finding new and creative ways to target these individuals.
Neither BankProv nor the IRS will ever call or email you to ask for bank account information, including your account number, debit card number or social security number. Any calls or emails of this nature are likely scammers trying to obtain your personal information. Do not engage with the caller or click on any email links regardless of how forceful and convincing they seem.
Ongoing scams include:
- Phone calls where scammers claim to be IRS agents asking you to verify your personal or bank information to send you your stimulus payment
- Emails that include links to enter in personal or bank information claiming they will get you your stimulus payment faster
- Phone calls or emails pretending to be employees of The Provident Bank (or another financial institution) that as for personal information
- Mailed paper checks that are not official checks from the IRS and require additional actions to receive your funds (click here, call this number, etc.)
If you believe that you have been scammed, please review your options here.
COVID-19-Related Fraud Alerts
Please be aware that there are a number of scams in connection with COVID-19. Protecting yourself and your business from the negative impacts of fraud should be a top priority as the risks continue to grow.
- CFTC Issues Customer Advisory on COVID-19
- FDIC Warns Consumers of Scams in Connection with Coronavirus
- FTC Posts Warning about Coronavirus Check Scams
- U.S. Attorney’s Office on alert for Fraud Allegations Regarding COVID-19
Wire & ACH Fraud
ACH transaction and wire transfer security is critical. The best defense against potential fraud is to implement a strong information security program.
Identity theft is the most prevalent type of fraud. This crime occurs when someone gains access to your personal information and uses it to open new accounts, conduct transactions in your name or completes fraudulent purchases. Not only can there be significant financial losses for the victim, but the activity can also damage credit. Thieves can not only obtain personal information using online resources but can also use offline methods such as dumpster diving, stealing wallets or even stealing or rerouting your mail.
Learn more about how to help protect your identity from the Federal Trade Commission.
Elder Abuse Fraud
Financial or material exploitation can often involve the mistreatment or exploitation of property, possessions or assets of adults without consent under false pretense, or through coercion and/or manipulation. Financial exploitation is a fast growing form of abuse of seniors and adults with disabilities.
To report suspected elder abuse:
- Massachusetts Resident: Elder Services of Merrimack Valley (800)-922-2275
- New Hampshire Resident: Adult Protective Services (603)-271-7014
ATM & Debit Card Fraud
ATM fraud is on the rise and criminals have become very clever at finding ways to access funds. Consumers need to pay careful attention to their bank statements to protect your accounts. Methods used to gain access to your accounts include phishing scams, unsolicited emails, the breaching of retailer computer systems, and card skimming devices places on ATM machines and gas pumps.
For more information or assistance with Fraud Prevention:
- Learn more about trending fraud topics and sign up to receive your own Fraud Alerts: fraud.org
- Scam Alerts: Stay a step ahead with the latest info and practical tips from the nation’s consumer protection agency: consumer.ftc.gov
Test your knowledge and help protect against cyber crimes by downloading these resources:
- BankProv Security Q&A
- Test Your Internet Security IQ Quiz
- Social Engineering Techniques and Best Practices for Protecting Yourself
- Careful Connections – Building Security in the Internet of Things
Download these resources to help protect yourself at home and on the go:
- Cyber Secure Home Poster
- Cybersecurity While Traveling
- Parent’s Guide to protecting your family online