We’re committed to protecting our customers and our communities from cybercrime, identity theft and fraud. That’s why we work to stay up to date on current scams, trends, and best practices so you can feel protected with the most up-to-date knowledge. Check out our favorite resources below to help keep you and your business protected.
Protecting Your Business
Business Email Compromise
Business email compromise (BEC)—also known as email account compromise (EAC)—is one of the most financially damaging online crimes. It exploits the fact that so many of us rely on email to conduct business—both personal and professional.
In a BEC scam, criminals send an email message that appears to come from a known source making a legitimate request, like in these examples:
- A vendor your company regularly deals with sends an invoice with an updated mailing address.
- A company CEO asks her assistant to purchase dozens of gift cards to send out as employee rewards. She asks for the serial numbers so she can email them out right away.
- A homebuyer receives a message from his title company with instructions on how to wire his down payment.
Versions of these scenarios happened to real victims. All the messages were fake. And in each case, thousands—or even hundreds of thousands—of dollars were sent to criminals instead.
Help protect yourself:
- Be careful with what information you share online or on social media. By openly sharing things like pet names, schools you attended, links to family members, and your birthday, you can give a scammer all the information they need to guess your password or answer your security questions.
- Don’t click on anything in an unsolicited email or text message asking you to update or verify account information.
- Verify payment and purchase requests in person if possible or by calling the person to make sure it is legitimate. You should verify any change in account number or payment procedures with the person making the request.
Learn more about BEC scams and way to protect you and your business at fbi.gov.
Wire & ACH Fraud
ACH transaction and wire transfer security is critical. The best defense against potential fraud is to implement a strong information security program.
Identity theft is the most prevalent type of fraud. This crime occurs when someone gains access to your personal information and uses it to open new accounts, conduct transactions in your name or completes fraudulent purchases. Not only can there be significant financial losses for the victim, but the activity can also damage credit. Thieves can not only obtain personal information using online resources but can also use offline methods such as dumpster diving, stealing wallets or even stealing or rerouting your mail.
Place a fraud alert on your credit file by contacting one of the three nationwide consumer reporting agencies listed below,
Equifax Consumer Fraud Division
Fraud Victim Assistance Division
Learn more about how to help protect your identity from the Federal Trade Commission.
Elder Abuse Fraud
Financial or material exploitation can often involve the mistreatment or exploitation of property, possessions or assets of adults without consent under false pretense, or through coercion and/or manipulation. Financial exploitation is a fast growing form of abuse of seniors and adults with disabilities.
To report suspected elder abuse:
- Massachusetts Resident: Elder Services of Merrimack Valley (800)-922-2275
- New Hampshire Resident: Adult Protective Services (603)-271-7014
ATM & Debit Card Fraud
ATM fraud is on the rise and criminals have become very clever at finding ways to access funds. Consumers need to pay careful attention to their bank statements to protect your accounts. Methods used to gain access to your accounts include phishing scams, unsolicited emails, the breaching of retailer computer systems, and card skimming devices places on ATM machines and gas pumps.
For more information or assistance with Fraud Prevention:
- Learn more about trending fraud topics and sign up to receive your own Fraud Alerts: fraud.org
- Scam Alerts: Stay a step ahead with the latest info and practical tips from the nation’s consumer protection agency: consumer.ftc.gov
Test your knowledge and help protect against cybercrimes by downloading these resources:
- BankProv Security Q&A
- Test Your Internet Security IQ Quiz
- Social Engineering Techniques and Best Practices for Protecting Yourself
- Careful Connections – Building Security in the Internet of Things
Download these resources to help protect yourself at home and on the go:
- Cyber Secure Home Poster
- Cybersecurity While Traveling
- Parent’s Guide to protecting your family online