contact us.

We are committed to being a reliable and focused bank with a national presence that helps build a better and more rewarding future for all. For the best way to contact us please select a topic below:


Customer Service Center

 

The Customer Service Center answers all calls and can route calls to the desired branch.
877-487-2977

Center Hours

Monday – Friday: 8 am – 8 pm ET
Saturday: 9 am – 1 pm ET

For questions pertaining to our business banking solutions and services, please contact our Sales team.


Important Resources

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Fraud & Disputes

888-806-7768

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Lost or Stolen Debit Card

800-264-5578

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24-Hour Self Service

800-815-7056

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Fraud Prevention Services

866-842-5208

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Identity Theft

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Protecting your business


Our Branches

Massachusetts

  • Main Office, Amesbury

    5 Market Street
    Amesbury, MA 01913

    Get Directions →

    Hours:
    Drive Up Only
    Monday – Friday: 9 am – 5 pm

    Safety Deposit Box Appointments Only

  • Rt. 110, Amesbury

    1 Haverhill Road
    Amesbury, MA 01913

    Get Directions →

    Hours:
    Monday – Friday: 9 am – 5 pm
    Saturday: 9 am – 1 pm

    Drive Up Hours:
    Monday – Thursday: 9 am – 5pm
    Friday: 9 am – 6pm
    Saturday: 9 am – 1 pm

  • Newburyport

    66 Storey Avenue
    Newburyport, MA 01950

    Get Directions →

    Hours:
    Monday – Friday: 9 am – 5 pm

    Drive Up Hours:
    Monday – Thursday: 9 am – 5pm
    Friday: 9 am – 6pm

New Hampshire


Most Common Questions

Our main office in Amesbury, Newburyport, Seabrook and Exeter branches all have coin machines

For the quickest service visit your local BankProv branch, they can print one onsite for you. If visiting a branch isn’t a feasible option, please call our Customer Service Center at 877-487-2977. The team can assist you in ordering a new card. Please note the turnaround time is two weeks to receive your new card in the mail.

Yes, our debit cards do have limits based on the type of account you hold at BankProv. Point of Sale transaction limits are $2,500 for Personal accounts and $5,000 for Business accounts per business day. There is an ATM withdrawal limit of $500 per business day for all accounts. (Please note, business days are Monday through Friday, with the exclusion of Federal holidays.)

The cutoff time for same-day processing for Mobile Deposits is 4:00pm ET.

You can find information about wire and ACH transactions, including cutoff times, by visiting our resource center. You can also contact your Relationship Manager or our Customer Service Center for assistance.

Still have questions? Read more FAQs