contact us.

We are committed to being a reliable and focused bank with a national presence that helps build a better and more rewarding future for all. For the best way to contact us please select a topic below:

Customer Service Center


The Customer Service Center answers all calls and can route calls to the desired branch.

Center Hours

Monday – Friday: 8 am – 8 pm ET
Saturday: 9 am – 1 pm ET

For questions pertaining to our business banking solutions and services, please contact our Sales team.

Important Resources


Fraud & Disputes



Lost or Stolen Debit Card



24-Hour Self Service



Fraud Prevention Services



Identity Theft


Protecting your business

Our Branches


  • Main Office, Amesbury

    5 Market Street
    Amesbury, MA 01913

    Get Directions →

    Drive Up Only
    Monday – Friday: 9 am – 5 pm

    Safety Deposit Box Appointments Only

  • Rt. 110, Amesbury

    1 Haverhill Road
    Amesbury, MA 01913

    Get Directions →

    Monday – Friday: 9 am – 5 pm
    Saturday: 9 am – 1 pm

    Drive Up Hours:
    Monday – Thursday: 9 am – 5pm
    Friday: 9 am – 6pm
    Saturday: 9 am – 1 pm

  • Newburyport

    66 Storey Avenue
    Newburyport, MA 01950

    Get Directions →

    Monday – Friday: 9 am – 5 pm

    Drive Up Hours:
    Monday – Thursday: 9 am – 5pm
    Friday: 9 am – 6pm

New Hampshire

Most Common Questions

Our main office in Amesbury, Newburyport, Seabrook and Exeter branches all have coin machines

For the quickest service visit your local BankProv branch, they can print one onsite for you. If visiting a branch isn’t a feasible option, please call our Customer Service Center at 877-487-2977. The team can assist you in ordering a new card. Please note the turnaround time is two weeks to receive your new card in the mail.

Yes, our debit cards do have limits based on the type of account you hold at BankProv. Point of Sale transaction limits are $2,500 for Personal accounts and $5,000 for Business accounts per business day. There is an ATM withdrawal limit of $500 per business day for all accounts. (Please note, business days are Monday through Friday, with the exclusion of Federal holidays.)

Mobile deposits made before 4pm are deposited same day but not available until next business day; after 4pm they are deposited next business day and available the 2nd business day. For more information on our funds availability please see our funds availability policy.

You can find information about wire and ACH transactions, including cutoff times, by visiting our resource center. You can also contact your Relationship Manager or our Customer Service Center for assistance.

Still have questions? Read more FAQs

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Your banking needs are unique. We'll work with you to find the right solution.