contact us.

We are committed to being a reliable and focused bank with a national presence that helps build a better and more rewarding future for all. For the best way to contact us please select a topic below:


Customer Service Center

 

The Customer Service Center answers all calls and can route calls to the desired branch.
877-487-2977

Center Hours

Monday – Friday: 8 am – 8 pm ET
Saturday: 9 am – 1 pm ET

For questions pertaining to our business banking solutions and services, please contact our Sales team.


Important Resources

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Fraud & Disputes

888-806-7768

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Lost or Stolen Debit Card

800-264-5578

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24-Hour Self Service

800-815-7056

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Fraud Prevention Services

866-842-5208

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Identity Theft

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Protecting your business


Our Branches

Massachusetts

  • Main Office, Amesbury

    5 Market Street
    Amesbury, MA 01913

    Get Directions →

    Hours:
    Monday – Friday: 9 am – 5 pm

    Drive Up Hours:
    Monday – Friday: 9 am – 5 pm

  • Rt. 110, Amesbury

    1 Haverhill Road
    Amesbury, MA 01913

    Get Directions →

    Hours:
    Monday – Friday: 9 am – 5 pm
    Saturday: 9 am – 1 pm

    Drive Up Hours:
    Monday – Thursday: 9 am – 5pm
    Friday: 9 am – 6pm
    Saturday: 9 am – 1 pm

  • Newburyport

    66 Storey Avenue
    Newburyport, MA 01950

    Get Directions →

    Hours:
    Monday – Friday: 9 am – 5 pm

    Drive Up Hours:
    Monday – Thursday: 9 am – 5pm
    Friday: 9 am – 6pm

New Hampshire


Most Common Questions

Our comprehensive cash management services include online and mobile banking, ACH origination, positive pay, domestic and international wire transfers, Remote Deposit Capture, Lockbox, Quickbooks Direct Connect, API Banking capabilities, and more. These services help businesses streamline and manage the flow of their businesses.

You can find information about wire and ACH transactions, including cutoff times, by visiting our resource center. You can also contact your Relationship Manager or our Customer Service Center for assistance.

BankProv has a diverse portfolio of clients, ranging from local small businesses to real estate investors. We offer a consultative approach to customize various small business lending solutions, including commercial mortgages, term loans, and lines of credit.

Deposit insurance is a measure implemented to protect your money in the unlikely event of a bank failure. The Federal Deposit Insurance Corporation (FDIC) provides coverage up to $250,000 per depositor, per insured bank, for each account ownership category through the FDIC insurance fund. The Deposit Insurance Fund (DIF) insures amounts beyond this limit. No depositor has ever lost a penny in a bank insured by both the FDIC and the DIF. Learn more by reading one of our latest blog posts about what the Deposit Insurance Fund is and how it works.

BankProv’s commercial lending services include: Commercial Real Estate Lending, Commercial & Industrial Lending, Business Acquisition Lending, Renewable Energy Lending, Search Fund Lending, and Mortgage Warehouse Lines of Credit.

Banking-as-a-Service (BaaS) allows fintechs and brands to integrate and embed banking services into their user interface, such as: deposit accounts and payment rails. These services are provisioned through modern APIs, enabling fintechs to own the front-end user experience and provide their customers with a full-stack white-labeled banking solution. BankProv’s BaaS solution allows fintechs to quickly get to market with a regulated and licensed product.

Mobile deposits made before 4pm are deposited same day but not available until next business day; after 4pm they are deposited next business day and available the 2nd business day. For more information on our funds availability please see our funds availability policy.

To get a new debit card quickly, visit your nearest BankProv branch, where we can print a new card for you on the spot. If visiting a branch isn’t convenient, please call our Customer Service Center at 877-487-2977. Our team will assist you in ordering a new card. Please allow up to two weeks for the new card to arrive by mail.

Still have questions? Read more FAQs

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