contact us.

We are committed to being a reliable and focused bank with a national presence that helps build a better and more rewarding future for all. For the best way to contact us please select a topic below:

Customer Service Center


The Customer Service Center answers all calls and can route calls to the desired branch.

Center Hours

Monday – Friday: 8 am – 8 pm ET
Saturday: 9 am – 1 pm ET

For questions pertaining to our business banking solutions and services, please contact our Sales team.

Important Resources


Fraud & Disputes



Lost or Stolen Debit Card



24-Hour Self Service



Fraud Prevention Services



Identity Theft


Protecting your business

Our Branches


  • Main Office, Amesbury

    5 Market Street
    Amesbury, MA 01913

    Get Directions →

    Drive Up Only
    Monday – Friday: 9 am – 5 pm

    Safety Deposit Box Appointments Only

  • Rt. 110, Amesbury

    1 Haverhill Road
    Amesbury, MA 01913

    Get Directions →

    Monday – Friday: 9 am – 5 pm
    Saturday: 9 am – 1 pm

    Drive Up Hours:
    Monday – Thursday: 9 am – 5pm
    Friday: 9 am – 6pm
    Saturday: 9 am – 1 pm

  • Newburyport

    66 Storey Avenue
    Newburyport, MA 01950

    Get Directions →

    Monday – Friday: 9 am – 5 pm

    Drive Up Hours:
    Monday – Thursday: 9 am – 5pm
    Friday: 9 am – 6pm

New Hampshire

Most Common Questions

Our cash management services include but are not limited to online and mobile banking, ACH services, domestic and international wire transfers, Remote Deposit Capture, LockBox, Quickbooks Direct Connect, and API Banking capabilities.

You can find information about wire and ACH transactions, including cutoff times, by visiting our resource center. You can also contact your Relationship Manager or our Customer Service Center for assistance.

BankProv has a diverse portfolio of clients ranging from local small businesses to real estate investors. We offer a consultative approach to customize variations of commercial mortgages, term loans and lines of credit.

Deposit insurance is a measure implemented to protect your money in the unlikely event of a bank failure. The Federal Deposit Insurance Corporation (FDIC) insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. The Deposit Insurance Fund (DIF) insures the rest. No depositor has ever lost a penny in a bank insured by both the FDIC and the DIF. Learn more by reading one of our latest blog posts.

Some of BankProv's commercial lending services include but are not limited to: Search Fund Lending, Commercial Real Estate, Commercial & Industrial Lending, Renewable Energy Lending, Mergers & Acquisitions, Software as a Service (SaaS) Lending, Employee Stock Ownership Financing and  Plans, Mortgage Warehouse Lines of Credit, Lending for Commercial Bankers, and Cash Flow Acquisition Financing for Private Equity.

Banking-as-a-Service (BaaS) allows fintechs and brands to integrate and embed banking services into their user interface, such as: deposit accounts and payment rails. These services are provisioned through modern APIs, enabling fintechs to own the front-end user experience and provide their customers with a full-stack white-labeled banking solution. BankProv’s BaaS solution allows fintechs to quickly get to market with a regulated and licensed product.

Mobile deposits made before 4pm are deposited same day but not available until next business day; after 4pm they are deposited next business day and available the 2nd business day. For more information on our funds availability please see our funds availability policy.

For the quickest service visit your local BankProv branch, they can print one onsite for you. If visiting a branch isn’t a feasible option, please call our Customer Service Center at 877-487-2977. The team can assist you in ordering a new card. Please note the turnaround time is two weeks to receive your new card in the mail.

Still have questions? Read more FAQs

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Your banking needs are unique. We'll work with you to find the right solution.