Guide

How to Add and Verify an External Account for Transfers

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  1. Log in to Consumer Online Banking:
    Navigate to the Transfers dropdown menu and select Transfer Accounts.
  2. Add Your External Account:
    On the next screen, click Add Account.
    Enter your external account details as prompted.
  3. Wait for Small Verification Deposits:
    After adding the account, small verification transactions will be sent to your external account.
    It may take 1-2 business days for these transactions to appear.
  4. Verify the Account:
    Once you see the small deposits in your external account, return to the Transfer Accounts screen in Online Banking.
    Click Verify, then enter the exact amounts of the small transactions.
  5. Approval Process:
    After verifying the amounts, the account will show as Pending Approval.
    You will also receive an email confirming that the deposits have been verified.
  6. Account Ready for Use:
    Approval may take up to 2 business days. Once approved, your external account will be ready for transfers.